Over the Phone Interpreting Services- OPI

Our premier service for grassroots organizations that provide service to their clients one-to-one.

Finally, you can bridge the gap between your medical and social services and those with Limited English Proficiency (LEP)! This affordable telephone interpreting service is available 24/7/365, great for organizations that provide specialized services, like medical or social services. 

Imagine you want to speak to your client by telephone. You call him/her, but you just can’t understand each other. Finally, out of frustration, your client hangs up. He/she may not even know you are trying to help them!

Now witness the smooth, easy communication as you each speak comfortably in your own language thanks to a telephone interpreting professional!

Expand Your Client Base 

Telephone Interpreting Services can help you assist immigrant or non-English-speaking communities in multiple languages, expanding your client base significantly. When you can accommodate your LEP clients, they will be able to move forward within your service model and more will follow! We offer Spanish, recent immigrant languages, and all European, Asian, and African languages.

Over the Phone Interpreting (OPI) helps you serve the community. All of your clients need the help and assistance you provide. Unfortunately, due to language barriers, they may find it difficult to access your services!

This OPI service is available for international client-based organizations too.

How to use Telephone Interpreting Services

So, you need to use an interpreter!  It might seem daunting at first, but you’ll find interpreters make all communication easier, and they are easy to use. Our Telephone Interpreting Services are available domestically and internationally, providing all major languages, and quite a few rarer languages, on demand!

Suppose you call your client or his/her family member at home. Faced with the prospect of participating in a language he/she does not know, many non-English speakers just hang up! If this happens, or to avoid it in the first place, call our 24/7 Telephone Interpreting Service, also known as “The Hotline.”

An operator will answer and you can tell him/her the language you need. Soon a helpful interpreter will be assisting you. When you call the client, the interpreter can greet them and your needed communication will proceed through the interpreter, each of you communicating easily in your own language!

Surprisingly Affordable

Our telephone interpreting services, called Over the Phone Interpreting (OPI) are surprisingly affordable. Each call interpreted is billed by the minute.

Video Remote Interpretation (VRI) and ASL (American Sign Language)

Videoconference calls are also supported, and speaking of video calls, American Sign Language (ASL) is a must on today’s social services landscape. We provide convenient on-demand ASL services through the CL VRI platform. All major spoken languages are also available.

Convenient Invoicing

You’ll receive a monthly invoice that you can customize. When they call, each of your staff is asked a brief question, such as his/her name, extension, or employee ID. Your bill will reflect a line item for each call interpreted, with the identifying information, the language, and cost to you. This can be customized to meet your requirements.

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