When hiring a Chinese Interpreting Agency it is important to make informed decisions about hiring a new partner for your company. At Capital Linguists, an interpreting and translation services agency, we understand that the process can be daunting and at times a bit overwhelming. That is why we have developed a list of the right questions to ask when hiring a Chinese Interpreting Agency for your business.
8 Questions to Ask When Hiring a Chinese Interpreting Agency
1. Do you specialize in my industry?
Every industry has its own unique language and you need to make sure that when you choose an interpreting agency for your project, that they not only understand the languages spoken by everyone in the room, but also industry specific terminology. When hiring an interpreting agency for your project try to work with companies that specialize in particular fields. If an interpreting agency says they are able to work within multiple industries/segments, make sure to ask for references to verify this.
2. What are your credentials?
There is a huge difference between someone who is bilingual, and someone who is a professional interpreter. When asking this question your goal here is to make sure that you are working with a seasoned professional within the industry.
3. What is your process?
Every interpreting agency has a unique process. It is important as a business that you figure out if their strategy compliments your needs. What you should look for though are measurable milestones. When hiring an interpreting agency make sure they include measurable milestones such as estimates on their work, project deliverables, and communication follow-up. This helps to establish a clear communication plan, and helps to keep things running smoothly especially on larger scale projects.
4. Who will be working on my project?
When hiring a Chinese interpreting agency it is important to know the team that you will be working with. Ideally you would like to work with a dedicated account manager that will be with you front start to finish. This avoids any cases of lack of communication, confusion, or support as your project progresses. So make sure to ask if you will have a dedicated account manager and project manager assigned to your case.
5. What technology do you use?
When hiring a Chinese interpreting agency ask them about the technology they use to help enhance your experience. This should include both hardware and software. If they will e working with large audio and video files, do they have the bandwidth and storage to complete these tasks? Will their lack of technology cause any delays or slowdowns in your project?
6. What security & confidentiality standards do you have in place?
Your project may include sensitive information regarding your business, your business partners, and the deal itself. Make sure that the Chinese Interpreting Agency you choose to work with has security and confidentiality procedures in place that will ensure they handle this information with care. Many interpreting agencies use freelancers to help with work, so make sure to clarify that these procedures also include any 1099’s or freelance workers.
7. Do you understand the scope of work?
Interpreting a small document is a lot easier than translating 10,000 words in multiple languages. It is important that you share the specifics of your project when hiring a Chinese Interpreting Agency. You do not want to put yourself in a position where you find out that they company you have hired cannot handle the work. Ideally you would like to hire a Chinese Interpreting Agency that has demonstrated previous experience with similar projects either through references or case studies.
8. Can you provide references?
Don’t be seduced by a fancy website or their marketing message – make sure to ask for client references. These references should do a few things. They should validate that they possess experience, indicate their professionalism, and verify they are the right candidate for the job. Make sure to ask for references and speak with the companies they worked with.